How Your Facial Expression Can Win Over or Turn Off Prospects
Successful communication with MLM business prospects is more than just what you say. While providing MLM training for thousands of people in my downline I discovered what prospects respond to positively.
Ever wonder what you look like from someone else’s perspective?
It really is an interesting thing to ponder. Several times when I have been doing some MLM training, specifically communication training, with someone in my network marketing business, I’ve had to show them with a mirror what their face looks like.
The very second they see themselves in the mirror they immediately CHANGE THEIR FACIAL EXPRESSION. What do they change it to? The way they think they look to everyone. Very often how they look versus how they think they look is very different.
If you’re one of those who love to people-watch, the funniest people-watching situation is when you can sit near a mirror and watch people look at themselves. It certainly would have made a great Candid Camera skit.
The reason I bring this up is that I’m continuing the MLM training series on How You Say It, which is a series of communication qualities that teaches you not just What To Say (last year’s training), but also How You Say It. The first month I discussed the first thing you say to your prospect; the next month I covered don’t be distracted by anything; and this month’s discussion is:
Have A Sincere Friendly Facial Expression
This third quality means when you’re talking with your prospect, have comfortable eye contact with a sincere, friendly facial expression.
If you’ve been following along with this series for the past several months this should make completely logical sense to you. See, if you are truly interested in your prospect (1st of the series) and you’re not distracted by anything in the environment (2nd of the series) this also includes not being distracted by what’s going on INSIDE OF YOU – therefore because you are just simply interested in your prospect you can’t help but have a sincere friendly facial expression. Oh sure, as your prospect talks your facial expression will change slightly based on what they’re telling you, but it will always revert back to SINCERE and FRIENDLY.
What stops a person from having this desired facial expression?
The number one reason is fear. As the distributor is talking with their prospect they’re fearful of how the prospect will react to their business – so their face (if they were to look in a mirror) would have the look of fear or concern. This concerned or worried look is describing what is going on in their head! Your facial expression expresses what you’re thinking.
The second thing that stops a person from having this desired facial expression is that they’ve been given some lame advice about mirroring and matching every move their prospect makes.
Or, the advice that you should always maintain eye contact and they take this to an extreme and end up boring holes through their prospect which intimidates the prospect. Just be comfortable with your prospect and maintain comfortable eye contact with a sincere, friendly facial expression.
And I should add that you should keep a friendly facial expression even when you’re on the phone, calling prospects. Even though they can’t see you, your expression carries through your voice and the words you say. So when you’re talking with prospects, keep this MLM training tip in the forefront of your mind. Just be comfortable with your prospect and maintain comfortable eye contact with a sincere, friendly facial expression.
Much respect and admiration,
Tim Sales
Tim Sales helps network marketers gain the skills necessary to be successful in MLM. His MLM training is based on his personal success of building a downline of 56,000 people. Instantly access Tim’s free MLM training and learn the steps to achieve success at www.firstclassmlmtools.com/MLM-Training-W13.aspx.
For more in-depth information on this topic study Lecture 3 of Brilliant Communicator.
