Order Troubleshooting
Why was my order declined?
Most declined orders caused by:
- Invalid credit card number: The credit card number you entered included at least one incorrect digit. Please re-submit your credit card number again.
- The Bill-to address you entered does not match address on file with credit card issuer: Please re-enter your address and ensure you use the address at which you receive your statements.
- Order total exceeds current credit limit: Please call your credit card issuer to determine your credit balance.
- Credit card has expired: Please recheck the date you entered, and if your card has expired please complete your order either a different card or utilize our "Check or Money Order" option in the "Select a Payment Method" section of the checkout process.
- Internet connection "timed-out:" Just like our local freeways the Internet can be slowed down during "peak" traffic periods. The slowdown can also be magnified with a slow dial-up connection. These two factors could lead to a "timed-out" error and can be easily resolved by either placing the order another time or calling our toll-free order line at (888) 307-7104.
Why doesn't a shipping charge appear?
If shipping charges do not appear please check the zip code for the ship-to address. All shipping charges are generated by order weight and zip code. If the zip code is correct contact
support by email or call Customer Support at +1 (888) 307-7104.
When will my backordered items ship?
All backordered items will ship within one business day after the item becomes available.