Shipping Information
When will my order ship?
U.S. orders received by 2:00 pm (Mountain Standard Time) will ship the same business day.
Orders received after 2:00 pm or on Saturday, Sunday or holidays will ship the next business day.
International orders received by 2:00 pm MST (Utah) will ship the next business day.
If you require expedited shipping service and have submitted your order after 2:00 pm MST please contact Customer Service immediately to see if your specific needs can be met.
Customer Service: (888) 307-7104, Monday – Friday from 8 am to 5 pm MST.
When will my order arrive?
The following map outlines the transit times for most packages sent via a UPS ground service. Ground services are not guaranteed to arrive the day listed below.
How is shipping calculated?
All shipping rates are calculated by package weight and shipping zone. All shipping zones are determined by your zip/postal codes. Shipping rates may vary according to the shipping method selected.
How about Alaska and Hawaii?
All Alaska and Hawaii deliveries must be shipped using 2nd Day or Next Day airmail. Ground service and 3rd Day are not available for Alaska and Hawaii.
Can I track the progress of my package?
Your tracking number and carrier name will be sent via e-mail after your order has been shipped. You may track it's progress online on the carrier's website. Should you have any questions regarding the whereabouts of your shipment after it has been shipped, please contact the carrier.
UPS Customer Support: (800) PICK UPS / (800) 742-5877
How can I verify that my mail or fax order has been processed?
If you would like confirmation concerning your mail or fax order please make sure to include your e-mail address on the bottom of your order form.
And as always, please do call us if you have any questions.
Our Customer Service Department is open Monday to Friday from 8 am to 5 pm Mountain Standard Time.
- Toll Free in US and Canada: +1 (888) 307-7104
- International and local callers: +1 (801) 374-2188
- Fax Number: +1 (801) 374-2177